Poke Pals is a compassionate pediatric phlebotomy initiative
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Poke Pals is a compassionate pediatric phlebotomy initiative
Home
FAQ and About
For Caregivers
For Organizations
More
  • Home
  • FAQ and About
  • For Caregivers
  • For Organizations
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  • FAQ and About
  • For Caregivers
  • For Organizations

Your team is clinically skilled

But skill alone doesn't reach a dysregulated child.


Poke Pals trains clinical teams to prevent escalation before it starts — using a nervous-system–aware framework that improves first-attempt success, reduces staff stress, and protects patient dignity without slowing care.


WHO IS THIS FOR


Mobile phlebotomy providers
Solo and small practice operators who draw in homes, clinics, and schools — and need behavioral tools for their hardest pediatric cases.


Outpatient clinics
Pediatric and family practices where blood draw distress disrupts schedules, exhausts staff, and leads families to delay necessary care.


Diagnostics & lab innovation teams
Organizations exploring pediatric collection expansion who need observational access feasibility before performance evaluation.





THE PROBLEM

When pediatric patients escalate during blood collection, the ripple effect goes far beyond one difficult draw. Does your team face any of these?

  • Appointments running overtime due to patient anxiety or refusal
  • Staff feeling unprepared or unsupported with neurodivergent patients
  • Procedures escalating to restraint or sedation
  • Families canceling or avoiding future care after a bad experience
  • Staff burnout from repeated difficult interactions
  • No standardized approach for anxious or sensory-sensitive children
  • No visibility into how often encounters result in no specimen obtained



That gap costs time, trust, and outcomes — leading to longer appointments, staff exhaustion, and families avoiding care altogether.


Does Your Team Face These Challenges?


  • Appointments running overtime due to patient anxiety
  • Staff feeling unprepared to support neurodivergent patients
  • Procedures escalating to restraint or sedation
  • Families canceling or delaying necessary care
  • Staff burnout from repeated difficult interactions
  • Lack of standardized approaches for anxious or sensory-sensitive children
  • No visibility into how often pediatric encounters result in no specimen obtained


Your team may be clinically skilled — but without preparation and regulation strategies, even routine blood draws can fail.


That’s where adoption enablement makes the difference.


The CALM–EXPLAIN–INVOLVE Framework


Poke Pals trainings are grounded in a practical, nervous-system–aware framework that emphasizes:

  • Calm: adult regulation and environmental support
  • Explain: clear, developmentally appropriate procedural communication
  • Involve: meaningful child participation and choice


This approach reduces escalation and refusals without altering clinical protocols or slowing workflow.


A Practical Starting Point for Your Team


I offer focused, applied training designed to reduce escalation during procedures — without slowing care or requiring major workflow changes.


Pilot: Pediatric Access Optimization Training

$499 | 2 Hours | Virtual or in person


This focused training helps teams:

  • Reduce escalation and refusals
  • Increase first-attempt success
  • Improve staff confidence and consistency
  • Adapt strategies to their specific clinical setting

This pilot is designed as a low-risk entry point, modeled after standard onboarding and staff development formats used in outpatient care.


Half-Day TrainingCustom

4 hours · for larger teams $699

  • Everything in the pilot
  • Case-based practice scenarios
  • Team Q&A and protocol review
  • Implementation planning session

          


Important Note

Poke Pals provides education, implementation support, and consultation — not medical treatment, therapy, or diagnosis.



Let’s Talk

No pressure. No obligation.
Just a brief conversation to see if this approach fits your team.

SCHEDULE A 15-MINUTE EXPLORATORY CALL


Poke Pals provides educational training, implementation support, and consultation — not medical treatment, therapy, or diagnosis.


No pressure. No obligation. Just a brief conversation to see if this fits your team.




The Invisible Denominator in Pediatric Blood Collection


Most laboratory dashboards track specimens received - — hemolysis, rejection, turnaround time.

Far fewer track encounters where no specimen is obtained due to distress, refusal, or access breakdown.

When this happens, care is delayed, staff time increases, and families may avoid future visits.

Poke Pals focuses on strengthening readiness at the point of care to reduce these breakdowns and improve first-attempt success.

If your organization is exploring pediatric expansion and requires observational access feasibility prior to performance evaluation, please visit: www.AccessBeforeAnalysis.com


Schedule a 15-Minute Exploratory Call

Testimonials

[I had the opportunity to work alongside Franchesca in a phlebotomy role and was able to observe first hand how well she works with patients of all demographics and backgrounds especially pediatric and neonatal patients and special needs patients of all ages. She is a very talented and highly skilled phlebotomist, and has a particular talent for making the otherwise unpleasant experience of blood draws a much more palatable and even positive experience for both the patient and their parents/guardians. I have had the chance to observe her work with so many patients who required special considerations to perform high quality blood draws while enhancing the patient's experience overall. 

I particularly remember an encounter where a young adult patient with special needs arrived with his mother and a caretaker for routine blood work. Now this patient was non-verbal and very strong, and previously it had taken a significant amount of time (often around an hour) for myself and some of the other phlebotomists to work with him to allow us to draw his blood. However the first time Franchesca had the opportunity to work with him, she calmly worked with him at his own pace and quickly built a rapport with him and made him feel comfortable to the point where he immediately let her draw his blood. Her ability to build this rapport with her patients was one of the driving factors that made this encounter the smoothest and most efficient one this patient had ever had. His mother and his caretaker were blown away by how easy that experience was when Franchesca drew his bloodwork. There are many similar instances that come to my mind when considering how professional and effective Franchesca is at providing the highest quality of care for all her patients, but especially those young children and special needs patients who are unable to understand or are just plain scared to get their blood work done

John, UVA Medical Center

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